Refund Policy

Last updated: May 8, 2025

1. Introduction

This Refund Policy outlines the terms and conditions for refunds on CourseCamp subscriptions and purchases. We strive to ensure customer satisfaction while maintaining fair business practices.

2. Subscription Refunds

For subscription-based services:

  • You may cancel your subscription at any time through your account settings.
  • Upon cancellation, you will continue to have access to the service until the end of your current billing period.
  • We do not provide refunds for partial months of service.
  • If you believe you were charged in error, please contact our support team within 14 days of the charge.

3. Course Purchases

For individual course purchases:

  • We offer a 30-day money-back guarantee for all course purchases.
  • To be eligible for a refund, you must request it within 30 days of the purchase date.
  • Refund requests must be submitted through our support system with your order number and reason for the refund.
  • Once approved, refunds will be processed to the original payment method used for the purchase.
  • Refunds may take 5-10 business days to appear in your account, depending on your payment provider.

4. Non-Refundable Items

The following are not eligible for refunds:

  • Subscriptions after the billing period has started.
  • Courses accessed for more than 30 days.
  • Promotional or discounted purchases marked as non-refundable.

5. How to Request a Refund

To request a refund:

  1. Log in to your CourseCamp account.
  2. Go to the Support section.
  3. Select "Request Refund" and provide the required information.
  4. Include your order number and reason for the refund.
  5. Submit your request and wait for our response (typically within 2 business days).

6. Exceptions

We may consider exceptions to this refund policy in cases of:

  • Technical issues preventing access to purchased content.
  • Misrepresentation of course content.
  • Extenuating circumstances, evaluated on a case-by-case basis.

7. Changes to This Refund Policy

We reserve the right to modify this refund policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after such changes constitutes your acceptance of the new refund policy.

8. Contact Us

If you have any questions about this Refund Policy, please contact us at:

Email: [email protected]